The research project città-IN aims to reduce the obstacles they encounter when accessing public services, particularly in accessing services related to schools, such as enrollment, consultation of registers, and request for canteen service.

In the San Siro Milan neighborhood, the città-IN project intends to highlight these obstacles through the experimental application of Mediation Grammar, a service quality standard developed within the H2020 easyRights project focusing on three primary issues: linguistic accessibility, informational adequacy, and rights actualization of rights, leveraging user experience.

Through observations of participants, interviews and questionnaires, the project will map the obstacles within the three mentioned dimensions and produce address reports that will be discussed and possibly modified with the suppliers and together with the involved school institution.